The Vegan Baker

Earliest Delivery Date/Time 

Displayed at the top of each product page. We deliver most days of the year, including public holidays.

Metropolitan Areas | Free Same-Day Delivery

• Order before 1pm | Same day delivery from 4pm. (Not available on Saturday & Sundays)

• Order after 1pm | Earliest delivery: next day from 9am

• Customers can choose 9am-1pm, 1pm-4pm, 4pm-6pm, 6pm-9pm time slots.

• Premium Delivery Service

  • Urgent ASAP delivery +$200

Outer Areas (incl. Tung Chung & Discovery Bay) | Free Next-Day Delivery

• Order before 5pm (Mon-Fri) | Earliest delivery: next business day from 9am

• Delivery Time Slot Selection not applicable. Deliveries will be made between 9am-6pm.

• Premium Delivery Service

  • Urgent ASAP delivery +$200

Remote Areas – Outlying Islands (Shek O, Cheung Chau, Lamma Island, Peng Chau, Sha Tau Kok, Lau Fau Shan, Tong Fuk, Pui O) | +$300 remote delivery fee

• Order before 5pm | Earliest delivery: next day from 9am

• Delivery Time Slot Selection not applicable. Deliveries will be made between 9am-6pm.

If your preferred date isn’t shown at checkout, contact us—we’ll do our best to accommodate.

Substitution Policy

We make every effort to deliver hampers exactly as shown. However, due to seasonal availability or supplier shortages, individual items, packaging, or basket styles may be substituted. Any substitution will be of equal or greater value and will maintain the overall theme, look, and quality of the hamper. Where flavours/brands vary, we will choose close equivalents if necessary.

Refund & Replacement Policy

Due to the perishable nature of fruit and gourmet hampers and hygiene reasons for baby products, refunds and returns are not available. If something arrives damaged, missing, or not as expected, please contact us within 24 hours of delivery with your order number and clear photos of the packaging and contents. We will arrange a prompt replacement of the affected item(s) or provide an equivalent remedy at our discretion.

Please note: issues arising from incorrect/incomplete addresses, recipient unavailability, building/access restrictions will incur redelivery fees. 

Our 100% Satisfaction Guarantee

If product quality falls short, notify us within 24 hours of delivery and we will provide a fresh replacement (for perishable items) or equivalent replacement (for non-perishable items).

Exclusions: This guarantee does not cover special customer requests (e.g., delivery timing windows, specific colour or design of basket). Variations may occur, and substitutions may be made where necessary.