Delivery Frequently Asked Questions

 

  • When can I expect to have my hampers delivered?

 

 

We use this time schedule to arrange free delivery within Hong Kong’s metropolitan locations:

 

Normal Items - City Suburbs

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Thursday                          

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 1:00 pm the following day

Friday

Before 1:00 pm

After 4:00 pm same day

 

Before 5:00 pm

After 9:00 am the following day

 

After 5:00 pm

After 1:00 pm the following working day

Saturday

Anytime

After 1:00 pm next working day

Sunday

Anytime

After 1:00 pm next working day

 

 

Normal Items - Outer Suburbs / Outer Islands

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Thursday                       

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 pm the day after next

Friday

Before 5:00 pm

After 9:00 am the following day

 

After 5:00 pm

After 9:00 am the second working day

Saturday & Sunday

Anytime

After 9:00 am the second working day

 

 

Pre-Order Items - City Suburbs

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Thursday                         

Before 5:00 pm

After 9:00 am the day after next

After 5:00 pm

After 1:00 pm the day after next

Friday

Before 5:00pm

After 1:00 pm the following working day

 

After 5:00 pm

After 1:00 pm the second working day

Saturday & Sunday

Anytime

After 1:00 pm the second working day

 

 

Pre-Order Items - Outer Suburbs

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Thursday                         

Before 5:00 pm

After 9:00 am the day after next

After 5:00 pm

After 1:00 pm the day after next

Friday

Before 5:00pm

After 1:00 pm the following working day

 

After 5:00 pm

After 1:00 pm the second working day

Saturday & Sunday

Anytime

After 1:00 pm the second working day

 

 

 

Seasonal Items - City Suburbs

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Thursday                      

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next

Friday

Before 5:00pm

After 9:00 am the following day

 

After 5:00 pm

After 9:00 am the following working day

Saturday

Anytime

After 9:00 am the following working day

Sunday

Before 1:00 pm

After 9:00 am the following working day

 

After 1:00 pm

After 9:00 am on the second working day

     

 

Seasonal Items - Outer Suburbs

 

Time of placing Order (Hong Kong time)                                                           

Earliest delivery time (Hong Kong time)                                                           

Monday To Thursday                      

Before 1:00 pm

After 9:00 am the following day

After 1:00 pm

After 9:00 am the day after next

Friday

Before 1:00pm

After 9:00 am the following day

 

After 1:00 pm

After 9:00 am the second working day

Saturday & Sunday

Anytime

After 9:00 am on the second working day

 

 

City Suburbs

Hong Kong Island:Aberdeen, Admiralty, Ap Lei Chau, Causeway Bay, Central, Chai Wan, Chung Hom Kok, Cyberport, Deep Water Bay, Fortress Hill, Happy Valley, Heng Fa Chuen, Kennedy Town, Mid-levels, North Point, Peak, Pok Fu Lam, Repulse Bay, Sai Ying Pun, Sai Wan Ho, Shau Kei Wan, Shek Tong Tsui, Sheung Wan, Siu Sai Wan, South Bay, Tai Hang, Taikoo Sing, Wan Chai, Wong Chuk Hang, Quarry Bay, Shouson Hill

Kowloon:  Austin, Cha Kwo Ling, Cheung Sha Wan, Choi Hung, Diamond Hill, Ho Man Tin, Hung Hom, Jordan, Kowloon Bay, Kowloon City, Kowloon Tong, Kwun Tong, Lai Chi Kok, Lam Tin, Lai King, Lok Fu, Ma Tau Wai, Mei Foo, Mong Kok, Nam Cheong, Ngau Chi Wan, Ngau Tau Kok, Olympic, Prince Edward, San Po Kong, Sau Mau Ping, Sham Shui Po, Shek Kip Mei, Tai Kok Tsui, To Kwa Wan, Tsim Sha Tsui, Tsz Wan Shan, West Kowloon, Wong Tai Sin, Yau Ma Tei, Yau Tong, Yau Yat Tsuen,  Po Lam, Tseung Kwun O

New Territories: City One, Kwai Chung, Kwai Fong, Kwai Hing, Tai Wai, Fanling, Fo Tan, Sha Tin, Ma On Shan, Tai Po, Tai Po Market, Tai Wo, Tai Wo Hau, Ting Kok, Tsing Yi, Tsuen Wan, Sham Tseng, Shek Mun, Ting Kau, Castle Peak, Tuen Mun, Yuen Long, Tin Shui Wai, Heng On, Tai Shui Hang, University

 

Outer Suburbs

Hong Kong Island:Stanley, Tai Tam

Kowloon:  Tiu Keng Leng

New Territories: Airport, , Chek Lap Kok, Disneyland, Hang Hau, Ma Liu Shui, Sheung Shui, Lam Tei, Siu Lam, So Kwun Wat, Tai Lam Chung, Tung Chung, Clear Water Bay, Discovery Bay, Ma Wan, Sai Kung, Kam Tin, Kwu Tung, Shek Kong, Sun Tin, Wu Kai Sha

 

Outer Islands

Shek O, Stone Cutter's  Island ( Ngong Shuen Chau), Cheung Chau, Lamma Island, Ping Chau, Sha Tau Kok, Lau Fau Shan

 

Delivery Charge

Specific Time Delivery - HKD160
Urgent Delivery - HKD200
Outer Islands Delivery - HKD300

*If you require delivery at a specific time and urgent delivery for city suburbs, please contact our Customer Service (+852) 2730 0250 for a special delivery quotation.

*There is no time selection for outer suburbs and outer islands delivery. If you require delivery at a specific time to any of the locations above, please contact our Customer Service (+852) 2730 0250 for a special delivery quotation.

 *Urgent delivery is not available for outer suburbs and outer islands.

 

 

 

  • Can I have my gift hamper delivered at a specific time? 

 

 

You may choose a specific delivery time preference unless you require same-day arrival. We do require that you provide this time at least 24 hours in advance. You may contact us with your request via our Customer Service line at (+852) 2730 0250. We can accommodate most requests with at least 24 hours to plan.

Occasionally, traffic conditions or severe weather can delay a delivery. If this is the case with your Gift Hampers Hong Kong order, one of our customer service representatives will call or email you to let you know.

Customers should also take note that setting up a specific delivery time or location may require an additional fee for transportation. Gift Hampers Hong Kong will bill customers for these fees.

 

 

  • Can I have my gift delivered on the same day?

 

 

We can typically deliver gift hampers on the same day if the order is placed before 9:30 a.m. Any order made during this time will be made between 4 and 6 p.m. If traffic or weather conditions delay your delivery, one of our customer service representatives will call you so that you can make other plans for delivery.

 

 

  • What happens if I provide the incorrect delivery address?

 

 

We hope that you will be cautious when you provide your delivery details when you make an order, and we encourage you to ensure that your information is accurate. Unfortunate, Gift Hampers Hong Kong is not responsible for deliveries that fail for any of the following reasons:

-          The recipient was not available to accept the package within the designated time period

-          We received an incorrect address

-          There is not enough information to complete delivery at the desired address

-          We were unable to confirm the contact phone number of the recipient

If at any point you realize that you have given us the wrong contact information, please get in touch with us as soon as possible via phone. We are available at (+852) 2730 0250.

If you do not get in touch with us within 48 hours of delivery, there is a chance that your gift will not be delivered. You may be required to pay additional delivery charges, and your gift hamper will be delivered within the next 24 hours.

 

 

  • What if my gift is deemed undeliverable due to weather or traffic?

 

 

In these instances, your item will be redelivered within 24 hours at no additional cost.

 

 

 

  • What if my gift is not deliverable and it contains perishable goods?

 

 

Many of our gift hampers include perishable products, and the recipient’s lack of availability could influence the quality of our products. The purchaser will be required to pay for delivery fees for the same or next business day; however, we will charge 70% of the total price for the goods that have perished if it takes longer.

 

 

  • How do I track my order after I make a purchase?

 

 

You will be able to track your order online at our website, gifthampers.com.hk. You can also call us via (+852) 2730 0250 for more information about your purchase.

 

 

  • Do you deliver items on weekends and holidays?

 

 

Yes, we do deliver items that have been pre-ordered during weekends and holidays – even on major holidays like Chinese New Year, Valentine's Day, Mother's Day, Mid-Autumn Festival and Christams! Unfortunately, we are not able to accept same-day deliveries for holidays and weekends.

 

 

  • In what areas of Hong Kong does Gift Hampers Hong Kong deliver?

 

 

At this time, we only offer delivery to Hong Kong; however, we intend to expand our business to different regions to meet customer needs around the world.

 

 

  • Is it possible to have a gift hamper delivered to a specific location at a specific time?

 

 

Yes, we charge an additional $160 fee for specific delivery times. We encourage you to get in touch with our customer service representatives at (+852) 2730 0250 if you have a request.

 

 

  • What if I would like to arrange delivery on public holiday (e.g. CNY, Easter, Mid-Autumn Festival, Chirstmas Holiday,etc.)?

 

 

You are required to place the order before the first day (before 4p.m.) of the public holiday, Orders received during public holiday will be delivered after the public holiday.